DAY 2 SUPPORT
As part of our best in class software suite, our service (SaaS) model is comprehensive, designed to provide flexibility and efficiency to meet the complex demands of remote content management.
- A robust cloud-based hosting environment
- Best in class, 24/7 Network Operations Center [NOC]
- Ongoing System Monitoring to ensure network uptime
- Proactive remote monitoring, remote trouble shooting and diagnostics that will take the burden off the field and minimize screen downtime.
In addition to hosting your network in a best-in-class cloud system, we maintain a proactive, always-on mindset for uptime, health, and quick resolution. Our support model also includes back office logistics and service management of all equipment – including screens, media players, etc.
- Hardware Procurement & Shipment Tracking
- Warranty Support and RMA
- Incident | Service Level | Response Time
- Exception Management
- Automated ticket generation and incident reporting via portal so you can check the status of resolution at any time
- Dashboard reporting
- Efficient, timely invoicing for quick accounting