Day 2 Support
Our SaaS Model
At Creative Realities, we host our own Cloud-based Content Management Software [as well as 3rd party CMS platforms], which we offer though a Software as a Service [SaaS] Model. Beyond leveraging a highly robust and scalable media player/software platform, Software as a Service provides the support from a central location to any number of unique end points, configured and operated according to client-driven business rules and requirements.
As part of the SaaS model, we offer our clients:
- Cloud-based hosting
- Professionally staffed and proactively managed cloud-based environment
- Complete data and content back up with a responsive disaster recovery plan
- Web portal system access for user-designated content management & administration
- Access to the local desktop application
- System status and activity reporting
- Proof of Play reporting for advertising confirmation
- Network Operations Call Center Support Services including remote troubleshooting and local tech dispatch
- Optional content creative and custom application development services
Saas Solutions